David's favorite sayings: 

• It’s great when people do what you want. It’s better when they believe it was their idea.
  
  
• The customer is not always right - just don't tell them!
  
  
• Asking the right questions is more valuable than knowing all the answers.

• Don't confuse great service with unconditional submission.

• You can’t be further out than out.

• The party who knows the most about the other has the power to control the conversation.
  
  
• If you're gonna lose – lose early!
  
  
• Perception is reality even when it's not.
  
  
• Words don’t give as much meaning as you do.
  
  
• Don't confuse the definition of words with the intent behind them.
  
  
• There are no great people - just people who do great things.
  
  
• Skills augment numbers – but never replace them.
  
  
• The most difficult parties to reach are often the easiest to sell.
  
  
• We can sell people with our words – we persuade them with theirs’.
  
  
• If someone doesn't believe you care, the result's the same as if you didn't.
  
  
• People won’t lose interest when they’re talking.
  
  
• What people think you know is more important than what you actually know.
  
  
• A commitment means taking action when you don't feel like it.
  
  
• The difference between a presentation and a recommendation is an examination.
  
  
• Consequences build character.
  
  
• Arrogance and ignorance are life's deadliest combination.
  
  
• I never met a carbohydrate I didn't like.
  
  
• Problem solvers are valuable. Those who can identify real problems and solve them are invaluable!
  
  
• People won’t listen to everything you say but they’ll pay attention to everything you do.
  
  
• If the customer can't see the difference between you and a competitor, the decision will probably be made on price.
  
  
• Being first AND better enables you to dominate your market.
  
  
• Knowledge is NOT power. The application of knowledge is power.